Delivery & order information.

01 / Scope & responsible seller

This policy covers KhelForge custom teamwear enquiries and approved garment orders. KhelForge provides own manufacturing in Rajkot, Gujarat, India, with pan-India delivery. Exact garment pieces and specifications are set out in the written quotation; an illustration does not define a standard kit.

The contracting seller is KhelForge Sportswear Private Limited. The public business location is Rajkot, Gujarat, India. The quotation identifies the product scope, applicable charges and order terms before payment. Enquiries and order questions may be directed to WhatsApp +91 975 557 1997.

Opening WhatsApp, preparing a message or asking for a price is not acceptance of an order. Read this policy with the Terms & Conditions and the written quotation. Mandatory consumer rights are not excluded.

02 / Quotation, approval & changes

Under this process, the customer receives and reviews a written quotation before approving an order. It should identify garment pieces, material and design specification, size quantities, applicable minimum quantity, price, taxes, shipment charges, payment arrangements and quotation validity.

• Keep an identifiable final design and size/quantity list.
• Nominate the person authorised to approve the team’s order.
• Confirm the acceptance conditions and production-start trigger in writing.
• Request a revised quotation if the agreed scope changes.

A change to artwork, sizes, quantity, material or delivery details is a request—not an automatic amendment. The business should explain feasibility, additional cost and timing before the customer agrees to the change. No undisclosed charge or unapproved substitution should be assumed.

Payment method, MOQ, revision allowance and production period are confirmed in the written quotation for each requirement. See How to Order.

03 / Production, dispatch & delivery

Pan-India is the owner-stated delivery scope. The customer supplies the delivery city, state and PIN during enquiry; the complete delivery details are confirmed when needed for the accepted order.

Production time, dispatch and carrier transit are separate stages. Any date entered on the website is a request, not a guarantee. The quotation/order confirmation should state the applicable estimates, shipment charges and any deadline expressly accepted by the seller.

The process is to communicate a material delay, explain the available options and agree the next step without overriding applicable rights. Tracking information should be shared when available for the shipment; this website does not provide an automated tracking portal.

Ask before changing a delivery address after approval. Where an address change or unsuccessful delivery creates an additional charge, its basis should be explained before agreement. Free shipping, a named carrier and universal delivery dates are not promised here.

04 / Cancellation & refunds by order stage

Cancellation and refund rule: contact the business as soon as cancellation is requested, using the existing conversation and quotation/order reference. The business first checks the current work and commitment stage.

• Before paid work or non-recoverable commitments begin: the proposed default is cancellation with a refund of money paid, except any separately authorised, already completed service or documented non-recoverable commitment that may lawfully be charged.
• After approved work has begun: explain the work undertaken and any previously agreed, lawful non-recoverable costs. Confirm the cancellation outcome and any refundable balance in writing rather than applying an invented flat percentage.
• After dispatch or delivery: a change-of-mind request is considered against the agreed custom-order terms and applicable law. Defective, wrong or non-conforming goods follow the separate issue-remedy process below.

For an approved refund, confirm the amount, reason, method and expected processing time in writing. Use the original payment route where feasible; any alternative must be verified and agreed. Refund timing is confirmed in writing after approval, and this policy does not remove statutory remedies for custom-made goods.

05 / Defects, wrong items & delivery problems

Report a suspected defect, wrong garment, shortage, damage or specification mismatch through the existing KhelForge conversation. Provide the reference, describe the issue and identify the affected items. Relevant photographs may help; avoid including unnecessary personal information.

KhelForge compares the report with the agreed specification, explain any information needed and communicate the assessment. A complaint should not be rejected solely because a generic illustration differs from the ordered design; the written agreement is the reference.

Where a remedy is due, the approach is an appropriate repair, replacement, refund or other lawful resolution according to the circumstances and applicable rights. Confirm any return or collection instructions before sending goods. The business should explain responsibility for remedy-related shipping rather than automatically making the customer bear it.

No arbitrary complaint cutoff, unconditional replacement guarantee or blanket “no returns” statement is imposed by this policy.

06 / Support, escalation & policy version

Use WhatsApp +91 975 557 1997 or existing-order support. Keep the order reference and a short summary of what remains unresolved. Do not send payment-card details or identity documents merely to raise an initial complaint.

If the first discussion does not resolve the issue, request a written review by the responsible seller. The policy should not prevent access to a competent consumer forum or another remedy available under applicable law.

Support is provided through the WhatsApp contact shown on this website. Keep the accepted terms with the relevant order record; later website changes should not silently rewrite an accepted order.